Refund policy
Refunds and Returns Policy
Thank you for shopping with Nandini Kotawala. We strive to ensure that each piece is of the highest quality and matches the product description. Please review our policy carefully before making a purchase.
1. Order Cancellations
Orders may only be cancelled within 24 hours of placement, provided they have not yet been processed.
2. Returns or Exchanges
Returns are accepted only in special conditions (damaged items).
Items available for purchase on our website, including fine art prints and jewelry, are not eligible for return or exchange. Each product is made with precision and care, ensuring it meets the highest standards before shipping.
3. Damaged Items
If your item arrives damaged, please contact us immediately at info@nandinikotawala.com within 7 days of receiving the order. To process your claim, please provide:
- A description of the damage
- Photos of the damaged product and the packaging
- Your order number and contact information
Once we have reviewed the claim and confirmed the damage, we will arrange for either a replacement or a refund. Please note that damaged items may need to be returned for verification before a refund or replacement is issued.
4. Refunds for Damaged Items
Refunds for damaged items, if approved, will be processed back to your original payment method. Please allow 10 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Contact Information
For any inquiries regarding refunds or damaged products, please contact us at:
- Email: info@nandinikotawala.com
Important Notes:
- Shipping costs are non-refundable.
- We do not accept responsibility for items damaged after they have been received by the customer due to improper handling or care.